Guest Experience Coordinator - PART TIME

Job Summary

We are seeking an energetic and dedicated Guest Experience Coordinator to join our dynamic team on a part-time basis. In this role, you will be the vibrant face of our venue, ensuring every guest enjoys an exceptional experience from arrival to departure. Your leadership and customer service skills will help create a lively, welcoming atmosphere that keeps guests coming back. Your enthusiasm and operational expertise will be key to delivering memorable moments for our guests while maintaining smooth venue functions.

Responsibilities

• Greets and welcomes guests as they arrive at the Garden and provides them with information about the garden’s facilities, events, and exhibits.
• Monitors guest feedback and makes recommendations to the management team on ways to improve the guest experience.
• Responds to guest inquiries and complaints promptly and effectively, ensuring that guests feel valued and heard.
• Brings questions or issues to the attention of management in a timely and appropriate manner, and shares customer feedback with management.
• Plays a key role in special projects, major events, and cross departmental initiatives with a significant guest experience component
• Supports the Event Coordinator as needed.
• Organizes and monitors the lobby to ensure it is presentable and engaging. Stocks marketing materials as needed.
• Stocking and pricing gift shop inventory.
• Reconcile Inventory
• Assist customers with purchases
• Assists with the creation and delivery of marketing materials across all content formats: print collateral, signage, website and social media.
• Maintain guest resources such as maps and self-guided brochures.

Skills

• Acts with Integrity
• Serves Others
• Communication
• Learning

Join us as a Guest Experience Coordinator where your enthusiasm fuels unforgettable experiences! We value energetic individuals who thrive in lively environments and are passionate about delivering exceptional service.

Pay: From $16,153.00 per year

Work Location: In person