Guest Experience Executive [Central]

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $3600 + aws + flexi benefit + staff meals

Our client is a leading global hospitality company. They are seeking a passionate Guest Experience Executive to be the primary point of contact for VIP and long-stay guests. This role focuses on delivering personalised service, creating memorable first impressions, and ensuring seamless guest journeys across all departments.

🎯 Key Responsibilities

• Manage VIP and long-stay guest relationships, anticipating needs and preferences.
• Welcome guests warmly and maintain a strong presence in the lobby.
• Handle guest feedback and complaints with professionalism and empathy.
• Coordinate with Front Office, Housekeeping, and F&B to ensure smooth service delivery.
• Support loyalty programmes and guest recognition initiatives.
• Uphold brand standards in lobby experience and guest interactions.

👤 Requirements

• Prior experience in guest services, front office, or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest issues calmly and professionally.
• Detail-oriented with a guest-first mindset.
• Proficiency in hotel property management systems is an advantage.
• Flexible, accountable, and committed to service excellence.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

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