Guest Experience Executive

About the role

We are looking for a passionate and service-oriented Guest Experience Executive to join our Front Office team. This is a dynamic operational role that combines Front Office operations, guest services, concierge support, and chauffeur responsibilities to ensure a seamless luxury hospitality experience for our guests and stakeholders.

The ideal candidate is a strong team player who is proactive, adaptable, and enjoys interacting with people in a fast-paced boutique hotel environment. This role reports directly to the Front Office Manager and will support the Front Office team in daily operations whenever required.

Key responsibilities

• Perform guest check-in and check-out duties professionally and efficiently
• Handle guest enquiries, requests, and feedback promptly and courteously
• Provide personalised guest experiences aligned with the hotel's luxury service standards
• Assist with reservations, room assignments, and cashiering duties
• Anticipate guest needs and recommend hotel facilities and local experiences
• Support the Front Office team during peak operational periods
• Work closely with Housekeeping, Engineering, and F&B teams to ensure seamless guest experiences
• Assist in handling operational challenges and service recovery situations
• Assist guests with luggage handling and room escorting when required
• Safely ferry the Owner to and from designated locations as assigned

About you

• Possess a valid Singapore Class 3 driving licence with a good driving record
• Prior experience in Front Office, Concierge or hospitality operations preferred
• Strong communication and interpersonal skills
• Comfortable performing both guest-facing and driving responsibilities
• Familiarity with hotel PMS systems is an advantage
• Positive attitude with strong guest engagement and customer service mindset

About us

Located between Chinatown and Clarke Quay, 21 Carpenter is a luxury boutique hotel that blends heritage charm with contemporary hospitality. Housed within a conserved remittance house, the hotel features thoughtfully designed rooms, personalised guest experiences, and Kee's, our contemporary neo-bistro dining concept. At 21 Carpenter, we believe hospitality goes beyond service - it is about creating memorable experiences through genuine care, attention to detail, and seamless operations.

Benefits

• Be part of a design-led boutique hotel under Design Hotels
• Exposure to luxury boutique hotel operations
• Opportunity to develop multi-skilled hospitality experience
• Career growth opportunities within Front Office and Hotel Operations
• Dynamic and collaborative work environment within a lifestyle hospitality brand