Guest Experience Executive

Contract: Permanent Salary: £27,500 plus generous service charge

We are looking for a passionate and personable Guest Experience Executive to join our Front Office team at The Marylebone Hotel. This role is perfect for someone who loves creating exceptional guest experiences, building meaningful connections, and delivering thoughtful service that leaves a lasting impression.

As the face of the hotel, you will take pride in understanding our guests' needs, anticipating expectations, and ensuring every stay reflects The Doyle Collection's commitment to excellence.

Key Responsibilities

• Deliver a warm and personalised welcome to all guests.
• Build genuine relationships with guests and create memorable experiences throughout their stay.
• Handle guest enquiries, requests, and feedback efficiently and professionally.
• Proactively identify opportunities to exceed guest expectations and create special moments.
• Support guest arrivals, departures, VIP stays, and special occasions.
• Collaborate closely with departments across the hotel to ensure seamless service delivery.
• Resolve guest concerns with confidence, empathy, and professionalism.
• Maintain excellent knowledge of hotel facilities, local attractions, and experiences.

Skills

• Previous experience in luxury hospitality, guest relations, front office, or customer service.
• A genuine passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• A positive, proactive, and solutions-focused approach.
• Excellent attention to detail and organisational skills.
• Ability to remain calm and professional in a fast-paced environment.
• A natural ability to make people feel welcome and valued.

The Perks of working for The Marylebone:

• Service charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all