Guest Experience Executive (Relocation Ao Nang/Koh Phi Phi)Fresh Grad 20,000 THB

About the role

The Experience Leader is responsible for creating memorable experiences for guests, encouraging social interaction, supporting activities and events, and helping create the atmosphere that makes guests want to stay, connect, and come back. You do not need years of experience. Personality, attitude, energy, communication skills, and a genuine passion for people are what matter most.

Key responsibilities

• Welcome guests and create a friendly, social, and inclusive environment
• Build genuine relationships with guests from different countries and backgrounds
• Engage with guests throughout their stay and understand their interests and needs
• Provide recommendations on local attractions, activities, nightlife, restaurants, and experiences
• Handle guest questions, requests, and basic service recovery professionally
• Encourage guests to participate in activities and connect with other travelers
• Assist in planning, organizing, and hosting daily activities, social events, parties, games, tours, and guest experiences
• Create a welcoming atmosphere where solo travelers and groups can easily meet and socialize
• Work closely with Front Office, Operations, F&B, Housekeeping, and Management
• Follow company SOPs and health and safety procedures

About you

• Outgoing, energetic, friendly, and confident personality
• Strong communication and interpersonal skills
• Good English communication skills
• Comfortable speaking with people from different nationalities and cultural backgrounds
• Comfortable working in a fast-paced, social, and guest-facing environment
• Willing to work flexible hours, weekends, evenings, and public holidays
• Positive attitude with a willingness to learn
• Ability to work independently while being part of a multicultural team
• Degree, diploma, or relevant education in Hospitality Management, Tourism, Hotel Management, Events, Communications, Marketing, or a related field is an advantage
• Previous hospitality, customer service, events, tourism, volunteering, travel, or social-community experience is a plus but not required