Guest Experience Expert

We are more than just a salon --we are a team built on growth, accountability, and genuine connection.

We are seeking an enthusiastic Guest Experience Expert to elevate our clients’ visit from start to finish. In this role, you will be the friendly face and attentive voice of our salon, ensuring every guest feels valued, comfortable, and cared for. Your energy and hospitality skills will create memorable experiences that keep clients coming back.

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• Phone skills – the commitment to using our branded scripts: unique phone greeting, making appointments, confirmation calls, rescheduling, answering questions regarding services, pricing, level system, handling upset guests, all with professionalism and using our customized scripts when applicable.
• Coordinate the daily flow of customer scheduling, servicing, and check out.
• Greeting Guests – You are the face of the Salon Company, greeting all guests as they arrive and checking them in while communicating current specials and promotions.
• The ability to build and maintain positive, healthy interpersonal relationships with other team members.
• Learn and effectively use salon’s computer system and salon management software.
• Run a front desk area in an efficient manner and help maintain the overall cleanliness of the Salon.

• You will have personal sales goals and incentives for meeting them. Each Guest Service Expert is responsible for focus and effort in tracking and hitting their monthly goals by being consistent with scripting and offerings. When goals are met, rewards are given monthly.
• Sell - in person and over the phone. Following through with Salon’s recommended scripts and procedures for Upselling Services, Specials & Promotions, offering retail/homecare options, scheduling next visit, offering more service choices to upgrade the guest experience.
• Introducing guests to our gift card, loyalty & referral programs

Join us as a Guest Experience Expert and become an essential part of delivering exceptional hospitality that leaves every guest feeling valued and eager to return!

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Why are you interested in working for Poppy Salon?

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person