Guest Experience Expert - Front Office

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests

Communicate to appropriate staff when guests are waiting for an available room

File guest paperwork or documentation. Operate telephone switchboard station

Run and check daily reports, contingency lists, and credit card authorization reports

Responsible for managing group arrivals and departures

Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams

To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests

To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter

To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required

Other administrative tasks such as rostering to be submitted in a timely manner for approval

Situated at thecity’s best address - the crossroads of the famed Orchard Road shopping belt and the Singapore Botanic Gardens, a World UNESCO Heritage Site, The St. Regis Singapore offers timeless elegance and peerless service synonymous with the St.Regis brand. Here, the House of Astor’s longstanding traditions and rituals come to life through our signature Bloody Mary cocktail, seasonal afternoon teas, daily evening champagne sabrage, and our 24-hour legendary St. RegisButler Service.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global

team, and

become

the best version of you.