Guest Experience Guide – Part Time

Join the creative team behind our immersive art world.

FloridaRAMA is an immersive art, entertainment, and gaming company creating inhabitable stories that invite guests to discover, play, and explore whimsical worlds of imagination.

FloridaRAMA careers are for curious, creative people who want to help bring weird, wacky, wonderful Florida to life through guest experience, events, operations, art, technology, and storytelling.

Our artist-made environment is a choose-your-own-experience museum where collaboration, creativity, and play come together. If you’re excited by immersive art, local culture, and memorable guest experiences, we’d love to hear from you

FloridaRAMA seeks an upbeat, enthusiastic, and energetic customer-focused individual to join our Guest Experience team. In this position, you will make all guests feel welcome, and help meet their needs and enhance their experience throughout their FloridaRAMA journey. You will perform entry-level duties, including customer service, maintenance, sales, and retail store functions. All Guest Experience Guides will be cross-trained to work in various areas throughout FloridaRAMA and will focus on a particular task during their shift. The ideal candidate is passionate about engaging with the public to provide exceptional experiences at Florida’s best destination for experiencing immersive art and technology. If you’re a people person who loves sharing and talking, we hope you apply!

Responsibilities

• Consistently offer professional, friendly greetings and engaging customer service to all visitors and guests
• Maintain a positive attitude towards guests, coworkers, and the leadership team
• Contribute to the guests’ experience by anticipating their needs, offering information, and narrative clues, and giving guided tours
• Scan and verify tickets upon entry
• Sales: including retail sales, selling the experience and tickets to guests, and upselling add-on games and other packages
• Ensure the safety of all guests, and keep FloridaRAMA clear of hazards. Report hazards and issues to management
• Guide guests to exits and/or provide other instructions or assistance in case of emergency
• Assist guests with special needs
• Promote FloridaRAMA events and memberships through word of mouth or social media
• Maintain clean and organized displays making sure inventory levels are adequate
• Restock merchandise and clean experience throughout the day
• Process cash and credit card transactions utilizing the point-of-sale system
• Assist with special events including set-up and take-down
• Promote the FloridaRAMA brand while following rules, regulations, and guidelines set forth by our company
• Wipe down and sanitize exhibits and workspaces

Benefits

• FREE tickets for Friends and Family!
• Generous Merchandise Discount
• FLR membership plus the perks
• FUN and Creative Work Environment!
• Flexible Schedule
• Cool co-workers
• …and MUCH More!

Requirements

• Minimum age 17
• Must have the ability to work weekends and holidays
• Ability to stand or walk for extended periods of time
• Ability to work under pressure with a heightened sense of urgency
• Self-motivated with the ability to work independently and be a team player
• Have a growth mindset
• Must be able to bend, stoop, lift and may require the use of a ladder
• 1 year of experience using a handheld device (mobile phone, ipad, ipod or tablet)
• Able to occasionally lift up to 40lbs.

Nice to Haves

• Retail, Hospitality, Museum, or Theme Park experience
• Previous cash-handling experience

Information

• Location: 2606 Fairfield Ave. S, St. Petersburg, FL 33712
• The starting wage is $15.00 hour
• We provide a flexible work schedule with 15-25 hours/week, weekend availability is required
• Working environment is unique and varies from office, warehouse, and immersive exhibit