Sandbox VR

Sandbox VR Ottawa is the world’s most advanced location-based virtual reality experience, where groups of friends, families, and teams step into full-body VR adventures together – from surviving a zombie apocalypse to battling it out on a futuristic starship. We are looking for a high-energy team of Guest Experience Guides (store employees / team members) who will deliver unforgettable visits from the moment guests walk through the door. If you love people, games, tech, and fast-paced hospitality, this is for you.
What You’ll Be Doing:
As a Guest Experience Guide, you’re part host, part game master, part brand ambassador. Create unforgettable guest moments
<ul>
<li>Welcome guests at the entrance with energy, answer questions, and set the tone for a fun, premium experience.</li>
<li>Guide groups through their entire VR journey: check-in, gearing up, in-game support, and gearing down.</li>
<li>Hype up the experience, keep guests comfortable and safe, and make sure everyone leaves buzzing and wanting to come back.</li>
<li>Help guests capture and share their memories by organizing their photos and videos after the session.</li>
<li>Socialize with guests at the main entrance and try to attract more business by handing out coupons, flyers, etc.</li>
<li>Be a part of our marketing campaigns.</li>
</ul>
Be a tech &amp; experience expert
<ul>
<li>Learn how to set up, calibrate, and monitor our VR gear (headsets, trackers, iPads, body suits, etc.).</li>
<li>Help guests put on and adjust their equipment properly, keeping immersion high and safety top-of-mind. Troubleshoot basic technical hiccups on the fly and communicate clearly and calmly with guests and your manager when issues pop up.</li>
</ul>
Keep the store “experience-ready”
<ul>
<li>Maintain a clean, organized, premium-feeling environment in the lobby, play rooms, and back-of-house.</li>
<li>Sanitize and reset gear between groups so every team gets a fresh, flawless experience.</li>
<li>Help with front-of-house tasks such as check-ins, bookings, merchandise, and upsells (e.g., gift cards, repeat visits, party packages).</li>
</ul>
Be part of a growing brand
<ul>
<li>Give feedback and ideas to improve guest experience, operations, and the overall vibe of the Ottawa store.</li>
<li>Support teammates during busy periods – swapping roles (front desk, briefing, game running, cleaning) as needed.</li>
<li>Participate in marketing efforts.</li>
</ul>
What We’re Looking For, We hire for attitude and potential first. Experience helps, but who you are matters more. Mindset &amp; values
<ul>
<li>Egoless teammate: You’re happy to roll up your sleeves, take feedback, and help wherever the team needs you.</li>
<li>Underdog mentality: You stay calm under pressure, adapt quickly, and enjoy problem-solving on the fly.</li>
<li>Win collectively: You’re positive, reliable, and love seeing the whole team succeed.</li>
<li>Guest-obsessed: You’re naturally friendly and genuinely enjoy making other people’s day.</li>
</ul>
Skills &amp; experience
<ul>
<li>Strong customer service / hospitality skills – you might have worked in retail, restaurants, hotels, entertainment, or events. (1+ year in a customer-facing role is an asset but not mandatory.)</li>
<li>Comfortable with technology: using tablets, basic software, headsets, and learning new systems. VR/gaming interest is a big plus, but we’ll train you.</li>
<li>Excellent communication in English; additional languages are a strong assets in a diverse city like Ottawa.</li>
</ul>
Physical &amp; availability requirements
<ul>
<li>18+ years old.</li>
<li>Able to be on your feet for extended periods, bend, move, and occasionally lift up to ~40 lb (gear, boxes, etc.).</li>
<li>Comfortable working evenings, weekends, and holidays – these are our busiest times.</li>
<li>Reliable transportation to/from 45 Rideau St.</li>
</ul>
What We Offer
<ul>
<li>Competitive hourly rate starting at $17.60–$22.00/hr, based on experience and availability.</li>
<li>Performance bonuses tied to sales targets and guest reviews.</li>
<li>Free and discounted VR sessions for you and friends/family.</li>
<li>Opportunities to learn new tech skills, train others, and grow into Shift Lead / Supervisor / Assistant Manager roles as the Ottawa store and Canadian network expand.</li>
</ul>
Schedule
<ul>
<li>Shifts will include evenings, weekends, and holidays.</li>
<li>Part-time: typically 10–20 hours/week.</li>
<li>Full-time: typically 30–40 hours/week.</li>
<li>Extra hours may be available around holidays, and group events.</li>
</ul>
Please apply with:
<ul>
<li>Your resume, and</li>
<li>A short note answering: Why do you want to work at Sandbox VR Ottawa?</li>
<li>Tell us about a time you made someone’s day better at work or in life.</li>
</ul>
Pay: $17.60-$22.00 per hour
Application question(s):
<ul>
<li>Able to Work Evenings, Weekends and Holidays ?</li>
</ul>
Experience:
<ul>
<li>Customer service: 2 years (required)</li>
</ul>
Language:
<ul>
<li>English (required)</li>
<li>French (preferred)</li>
<li>Other Language (preferred)</li>
</ul>
Location:
<ul>
<li>Ottawa, ON K1N 5W8 (required)</li>
</ul>
Work Location: In person

Guest Experience Guide (Virtual Reality)

Guest Experience Guide (Virtual Reality)

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