Guest Experience Host

Have you ever heard of Glühwein/Mulled Wine, a Christmas Pyramid, or a Schwibbogen?

The Seattle Christmas Market is now hiring guest experience associates for the 2026 Market season!

SCM is a traditional German-style Christmas Market spreading Christmas cheer with specialty food and gift vendors open from November 20th – December 27th at Seattle Center. We are entering our 4th year, and we invite you to join our team to help make this year our biggest and best yet!

If you are looking for a diverse workplace and want to be part of a team that spreads holiday cheer, we invite you to apply.

Employment Opportunities – Guest Experience Hosts

The Seattle Christmas Market is seeking customer-focused, outgoing, multi-tasking self-starters to join our team as Guest Experience Hosts for our open Market dates November 20th – December 27th, 2026. We ask for a commitment of 25 to 36 hours per week. Shifts include weekends and weekday evenings, with our hours extending mid-December. Market hours fluctuate over the course of the season.

Role and Responsibilities

Box Office Associate

• Cross trained on Box Office sales, Ticket Scanning, and SCM Info/Merchandise Hut
• Greet guests with a positive and embody Christmas cheer
• Utilize ticketing software and POS systems (Knowledge of Square & Showpass systems is an asset)
• Cash handling
• Communicate guest information, answer questions and provide directions in a professional manner
• Onsite merchandise sales at SCM Info Hut
• Receive and log Lost & Found items
• Maintain a clean and welcoming space
• Reports to Guest Experience Manager/Team Lead

Front of House (Ticket Scanner/Line Management) Associate

• Cross trained on guest line-ups and G&E Assistance
• Organize entry line-ups and control guest flow
• Greet guests with a positive and friendly attitude
• Communicate professionally with guests: provide Market information and directions, and answer any questions concisely and clearly in a good manner
• Front line communicator for patron health & safety
• Help set up Alpen Haus for Group Bookings
• Clear tables and assist with signage/décor
• Maintain a clean and welcoming space
• Report any incidents or customer complaints to Manager/Team Lead
• Other duties as assigned

Merch and Information Hut Attendant

• Answer guest questions and share information
• · Monitor merch sales and pickup via Square POS
• · Track inventory
• Greet guests with a positive and friendly attitude

Requirements and Selection Criteria

To be considered for a position, you must:

• Have working availability from November 20 – December 27th (We are closed on Thanksgiving and Christmas)
• Be willing to pass a criminal record check
• Be willing to stand for long periods of time
• Be willing to work outdoors in various climates
• Be willing to engage with guests in a friendly, approachable manner
• Have an outgoing, can-do personality
• Have excellent customer service, time management and communication skills
• Have dedication and passion for Christmas festivities and events
• Be fluent in written and spoken English

Compensation, Incentives and Bonus

• USD 23 / Hour
• Completion Bonus eligibility for finishing the SCM season – Based on Hours Worked.
• Free SCM Tickets for friends and family
• Discounts on SCM Food and Beverage
• Fun SCM beanie and other merchandise

Job Types: Full-time, Part-time, Seasonal

Pay: $23.00 per hour

Expected hours: 25.0 – 36.0 per week

Application Question(s):

• Are you able to work evenings, weekends, and extended hours outside, rain or shine, during event season?

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Seattle, WA 98109 (Preferred)

Work Location: In person