Guest Experience Manager

Guest Experience Manager

Nice Centre Hotel – Future Tribute Portfolio by Marriott

Be part of a transformation. Create unforgettable moments.

The Nice Centre Hotel is entering an exciting new chapter.

Currently operating as a Marriott-affiliated property, our hotel will undergo a complete transformation during winter 2026/2027 before proudly joining Tribute Portfolio by Marriott in the first half of 2027.

Tribute Portfolio brings together a family of independent hotels, each with its own personality, distinctive design and authentic local story. Our ambition is to become one of Nice's most vibrant lifestyle destinations, where genuine hospitality, individuality and memorable experiences come together.

Located in the heart of Nice, the hotel features 198 guestrooms, a generous breakfast experience, the iconic Bellaciela Rooftop Bar & Pool, and a unique 2,000 m² private Mediterranean garden—an unexpected oasis in the city centre.

As Guest Experience Manager, you won't simply oversee guest relations—you'll help shape the personality of the hotel and become one of its most visible ambassadors.

Why Join Us?

Alongside joining an exciting hotel transformation, you will enjoy:

• Creation of a new A new permanent role at Marriott
• 25 days of paid annual leave, plus 6 to 9 public holidays each year
• Annual salary reviews through collective bargaining agreements
• Complimentary uniform dry-cleaning
• Marriott Explore Rate discounts in more than 130 countries
• 50% reimbursement of public transportation expenses
• Comprehensive health insurance, including a €30 monthly employer contribution
• Excellent development opportunities within Marriott International

Your Story Starts Here

At Tribute Portfolio, every stay should tell a story.

As our Guest Experience Manager, your mission is to ensure that every guest leaves with memories worth sharing.

From the very first interaction before arrival until departure, you will orchestrate personalized experiences, anticipate guests' expectations and inspire your team to create genuine emotional connections.

You will be a visible leader throughout the hotel, driving service excellence while cultivating a culture where individuality, warmth and authenticity thrive.

What You'll Do

Create Exceptional Guest Experiences

• Personalize every stage of the guest journey.
• Identify VIP guests and Elite Marriott Bonvoy Members before arrival.
• Curate memorable and personalized experiences.
• Build meaningful relationships with returning guests.
• Anticipate guest preferences before they are expressed.
• Transform service recovery opportunities into loyalty-building moments.

Inspire Operational Excellence

• Champion an exceptional four-star lifestyle hospitality experience.
• Lead by example with professionalism, empathy and positive energy.
• Participate in the Duty Manager rotation.
• Maintain a strong presence in public areas during peak activity.
• Support the Front Office whenever required.
• Resolve guest concerns with confidence, empathy and sound judgment.
• Foster collaboration across all hotel departments.
• Ensure our public spaces remain immaculate and welcoming.

Lead the Guest Experience Culture

You will become the hotel's ambassador for service excellence.

Your role includes:

• Inspiring and coaching teams to exceed guest expectations.
• Delivering daily service briefings.
• Recognizing outstanding employee performance.
• Encouraging innovation and creative thinking.
• Promoting Marriott's "Putting People First" philosophy throughout the hotel.

Marriott Bonvoy & Digital Guest Journey

As Guest Experience Manager, you will oversee the successful implementation of Marriott Bonvoy standards across the hotel.

You will:

• Champion Marriott Bonvoy Elite recognition.
• Ensure full compliance with Marriott brand standards.
• Coach managers and associates on evolving Marriott procedures.
• Drive guest engagement through digital services.

You will also become the hotel's expert for:

• GXP Empower
• Marriott Bonvoy Mobile App
• Mobile Key
• Opera PMS and connected systems
• Hotel communication platforms

You will ensure GXP Empower is fully optimized to maximize guest satisfaction and operational efficiency.

Who You Are

You are someone who naturally creates connections.

You understand that true luxury is found in thoughtful details, authentic conversations and memorable moments rather than formality.

You bring:

• Fluency in English and French (a third language is an advantage)
• At least two years' experience in guest relations, Front Office or hospitality leadership (Marriott experience is highly valued)
• Strong interpersonal and communication skills
• Passion for service excellence
• Positive leadership with a hands-on approach
• Curiosity, creativity and emotional intelligence
• The ability to remain calm under pressure
• A genuine desire to create unforgettable guest experiences

Join a Hotel with Character

This is more than a management position. It is an opportunity to help shape the identity of a future Tribute Portfolio hotel from the very beginning.

If you are passionate about people, storytelling, lifestyle hospitality and creating memorable experiences, we would love to meet you.

Independent by Spirit. Connected by Marriott.

Rémunération : 2 400,00€ à 2 900,00€ par mois

Lieu du poste : En présentiel