Guest Experience Manager

Some guests come in for a quick meal. Others are celebrating something, meeting friends, or simply looking forward to a good night out. Whatever brings them through the door, we want them to leave feeling like they were genuinely taken care of.

D & D Restaurants is looking for a Guest Experience Manager who can help make that happen.

You'll spend much of your time where the action is—working with the team, talking with guests, keeping an eye on service, and stepping in when something needs attention. This isn't a position for someone who wants to manage everything from behind a desk.

We're looking for someone approachable, observant, and comfortable making decisions in the moment.

A typical day might include

• Checking in with the team before a busy service period
• Making sure the dining area is ready and service expectations are clear
• Greeting guests and being available when someone needs assistance
• Helping the team work through service issues as they happen
• Handling guest concerns without making a situation more complicated than it needs to be
• Keeping an eye on wait times, service flow, and the overall atmosphere
• Supporting new employees as they learn how we work
• Following up on guest feedback
• Working with restaurant leadership on ways to improve service
• Jumping in where needed when things get busy

We'd like to meet someone who

• Has experience in restaurants, hospitality, guest services, retail, events, or another customer-facing environment
• Communicates naturally and professionally with different types of people
• Can stay composed when the restaurant gets busy
• Notices details without losing sight of what's happening around them
• Is comfortable addressing problems rather than avoiding them
• Works well with a team and is willing to help when needed
• Can balance guest expectations with the realities of a busy operation
• Has restaurant experience or hospitality management experience, although we'll consider strong transferable backgrounds

You don't have to have spent your entire career in restaurants.

Someone who has led a hotel front desk, managed a busy retail team, coordinated events, or worked in another fast-moving hospitality environment may bring exactly the kind of experience we're looking for.

What matters is that you understand how people want to be treated, know how to lead without making everything about yourself, and can help a team deliver a consistently good experience.

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Remote