Guest Experience Manager

A landmark automotive precinct is preparing to launch in Melbourne's south-east, bringing together collectors, enthusiasts and industry specialists within a purpose-built destination dedicated to muscle, classic and performance vehicles.

This is a highly visible role that blends hospitality, customer experience, operations and relationship management.
You will be the face of the precinct, welcoming members, VIP guests and visitors while overseeing the day-to-day guest experience across the site.

From managing memberships and coordinating events to ensuring the premium member lounge operates seamlessly, you'll play a critical role in creating an environment that members are proud to be part of.

This is a Monday - Friday role with occasional Saturdays.

Key Responsibilities

• Deliver an outstanding experience for members, guests and VIP clients
• Manage membership enquiries, onboarding and ongoing engagement
• Act as the primary point of contact for members and visitors
• Coordinate member events, networking functions and special experiences
• Oversee the day-to-day operation of the exclusive member lounge
• Ensure the precinct is presented to the highest standard at all times
• Build strong relationships with members, tenants and key stakeholders
• Assist with guest communications, bookings and event coordination
• Support operational activities and contribute to the smooth running of the precinct
• Create a welcoming, professional and highly personalised experience for all guests

About You

You are a hospitality professional who understands the importance of exceptional service and memorable experiences.
You may have experience in:

• Luxury hotels
• Private members clubs
• Premium hospitality venues
• Concierge services
• High-end customer experience environments

At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

To apply:
If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on [0431 437 307](tel:0431 437 307) or [email protected]

Please note that due to the number of applications only successful applicants will be contacted.