Guest Experience Manager

Cayo Levantado Resort

Ubicación: Santo Domingo

Descripción del empleo

The main duties and responsibilities of this role are:

• Serve as the visible representative of Cayo Levantado providing a warm, consistent, and genuine welcome to all guests and visitors.
• Act as a storyteller, sharing unique elements of Cayo Levantado experience and cultural or historical facts about the destination.
• Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.
• Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.
• Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.
• Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.
• Act as the main point of contact with the guest prior and during their stay
• Manage a team of 8 Ambassadors

Experiencia y aptitudes deseadas

Qualifications Luxury hospitality mindset with impeccable attention to detail

• High emotional intelligence and relationship‑building skills
• Operational experience in hotel or resort environments
• Strong leadership and team building abilities
• Calm decision‑making skills and guest resolution
• Ability to serve diverse groups of guests/clientele
• Requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
• Must possess the following strengths: high energy, motivational leader, effective communicator and a passion in providing exceptional guest service
• The position is based in the island of Cayo Levantado