Guest Experience Manager

รายละเอียดงาน

1. Acts as Hotel Ambassador; presentable and active in highly visible Areas and happenings around the resort.
2. Direct and co-ordinates all subordinate Guest Experience team and other departments to ensure that all day to day operational matters, emergencies, service recovery, room assignments are handled on time and guest expectations are met.
3. Build rapport with all in-house guests and maintains interaction in order to facilitate guest recognition and obtain specific individual needs, likes and dislikes in order to maintain guest history files. Update all the guest preferences in the Opera system and make sure that any related departments follow up accordingly.
4. Spot Check Daily Arrival and Stay over rooms and all outlets set ups as per standards. Co-ordinates with Housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.
5. Ensure that the guest leaves the hotel with total satisfaction and, if there is any unsatisfactory incident, Hotel Manager or General Manager, has met the guest to solve the problem and apologize to the guest personally.
6. Working with Food and Beverage Teams for all special events and occasions.
7. Act as hotel champion for loyalty program, including ALL Accor Live Limitless, withBanyan and Sanctuary members. Ensure that operations team are aware and deliver benefits to recognize guest’s status.
8. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
9. Ensures accurate and up to date information is available including F&B promotions, spa promotions, housekeeping services, guest’s activities, tours and sightseeing, and makes the necessary bookings.
10. Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems.
11. Coaches, counsels, disciplines and develops subordinate employee s.
12. Review arrival information on a daily basis, VIPs, regular guests, loyalty members, long staying guest, groups, special requests etc. Follow up with relevant departments.
13. Seek opportunities to continually improve guest service, develop rapport to offer personalized service.
14. Encourage team and maintain working environment within and inter-department with positive energy.
15. Ensure and encourage team for awareness of safety and security, cleanliness, staff grooming and uniform.
16. Responsible for all Front Office areas in the absence of the Villa Manager.
17. Carry out other tasks as directed by Director of Rooms, Front Office Manager. แผนก:Front office จำนวน:1 อัตรา ระดับการศึกษา:ไม่ระบุ เวลาทำงาน:งานประจำ เงินเดือน:ตามประสบการณ์ ผู้ติดต่อ:HR อีเมล์:[email protected] เบอร์ติดต่อ:076358500 ลงประกาศเมื่อ:17 ต.ค. 69

1.5-day work week

2.Staff canteen meals

3.Staff bus transportation

4.Annual health check-up

5.Provident fund

6.Uniforms and laundry service

7.Paternity leave for wife’s childbirth & baby gift

8.Marriage leave & wedding gift

9.Bereavement leave for immediate family (wreath & financial support)

10.Leave for ordination / Hajj pilgrimage

11.Complimentary stays at Banyan Group hotels

12.Internal transfer opportunities within Banyan Group

13.Outpatient medical reimbursement (10% of annual basic salary)

14.Group life & health insurance

15.Laguna Central Clinic

16.Associates savings cooperative

17.Long service awards

18.Laguna Kindergarten for employees’ children aged 3–6 years

19.Opportunities to join CSR programs

20.Annual party / company outings / team gatherings

21.Training opportunities at Banyan Tree Management Academy

22.Training courses for knowledge and skill development

23.Staff fitness center

24.Personal lockers

25.And more…