Guest Experience Operations Manager

• Live the Noosa Lifestyle: Live on-site where the bush meets the beach and make one of the Sunshine Coast’s most unique destinations your home.
• Lead the Guest Experience: Lead Guest Services and Housekeeping and shape memorable stays from arrival to departure.
• Career Meets Lifestyle: Build your leadership career with a growing family-owned company

Why Park Lane

Park Lane is a proud family-owned Australian company creating places where people can relax, reconnect and make lasting memories.

Since 1992, we’ve continued to grow while staying focused on what matters most - our people and our guests.

Imagine finishing work surrounded by bushland, minutes from the beach and a short ferry ride from Noosa. At BIG4 Park Lane Noosa North Shore, work and lifestyle naturally come together.

At Noosa North Shore, you’ll help shape the experience at a destination known for its natural setting, relaxed atmosphere and memorable guest stays.

What We’re Looking For

You’re an experienced hospitality or accommodation leader who knows memorable stays come from the details: a warm welcome, spotless accommodation, a caring team and problems solved quickly.

You’re a visible, hands-on leader who develops people, improves processes and sets high standards. Organised, commercially aware and calm under pressure, you’re passionate about delivering exceptional guest experiences.

Most importantly, you care about your team, follow through on commitments and work alongside others to create a great experience for every guest.

What You’ll Do

In this hands-on role, you’ll:

• Leading, coaching and supporting our Guest Services and Housekeeping teams
• Ensuring accommodation is beautifully presented, clean and guest-ready
• Overseeing the guest journey from arrival through to departure
• Monitoring occupancy, guest feedback and service standards
• Managing rostering, wages, budgets and departmental performance
• Partnering with other departments to deliver a seamless guest experience
• Responding to guest feedback and finding solutions quickly
• Supporting school camps, holiday programs and group stays
• Improving service, efficiency, safety, compliance and presentation across accommodation and guest facilities
• Keeping accommodation and guest facilities safe, compliant and consistently guest-ready

What You’ll Bring

• Leadership experience within holiday parks, hotels, resorts, accommodation or tourism
• Experience leading Guest Services, Front Office and/or Housekeeping teams
• Strong people leadership, coaching, communication and performance management skills
• Experience with rostering, budgets and operational performance
• Excellent organisation skills and the ability to manage competing priorities
• A proactive, solutions-focused approach to guest concerns and day-to-day operational challenges

What’s in it for You

• Live where others holiday, with on-site accommodation surrounded by bushland, beaches and the natural beauty of the Sunshine Coast.
• Grow your career through professional development and progression opportunities across the Park Lane Group.
• Access generous staff discounts across Park Lane Holiday Parks and our wider group of businesses
• Enjoy the Noosa North Shore ferry for just 50c each way
• Work in a diverse holiday park environment where no two days are quite the same

Apply Now

Ready to lead a great team and create memorable guest experiences at Noosa North Shore? We’d love to hear from you.

Apply with your resume and a short cover letter telling us why you’d love to join the team. Applications will be reviewed as they arrive.

For more information, contact Geoff at [email protected].

To learn more about Park Lane, visit https://www.parklaneholidayparks.com.au/noosa-north-shore/