Guest Experience Server

About the role

The Guest Experience Server brings the Mama Shelter experience to life through warm, fun and genuine hospitality. This is a hands-on, guest-focused and sales-driven role responsible for looking after guests from arrival to departure, delivering great service, creating memorable moments and contributing to outlet revenue through confident recommendations and upselling.

Key responsibilities

• Welcome and engage guests with warm, energetic and authentic Mama hospitality
• Take ownership of assigned tables throughout the full guest journey, from welcome to departure
• Take accurate food and beverage orders and provide personalised recommendations
• Anticipate guest needs, check satisfaction and respond quickly to requests and feedback
• Recognise VIPs, regular guests, celebrations and special occasions and help create memorable moments
• Build genuine connections with guests and encourage them to return
• Actively contribute to sales and average spend through confident recommendations and upselling
• Learn and maintain good knowledge of menus, ingredients, allergens, promotions and current F&B offerings
• Serve and run food and beverages promptly and accurately
• Communicate closely with Kitchen, Bar, Supervisors and the wider service team to ensure smooth service

About you

• Previous restaurant or hospitality experience is a plus, but not essential
• The right mindset, positive attitude and willingness to learn are more important than experience
• Warm, friendly and confident when engaging with guests
• Positive, energetic, reliable and hands-on
• Genuine passion for people and creating memorable guest experiences
• Sales-minded and willing to learn how to recommend and upsell confidently
• Comfortable working in a lively, fast-paced environment
• Strong team spirit and willingness to support others
• Open to coaching, feedback and personal development