Guest Experience Specialist

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.

YOUR FOCUS (Job Duties and Responsibilities):

• Respond to guest inquiries and posting over a variety of platforms
• Research and resolve guest escalations using a first contact resolution discipline
• Track guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return business
• Work closely cross departmentally to minimize guest escalations
• Create presentations with captured guest experience data to improve the guest experience
• Answer incoming calls, emails, chats to resolve guest concerns and escalations

YOUR BACKGROUND (REQUIREMENTS):

We are looking for an excellent communicator and self-starter. Someone that can think quickly on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Guest Experience Specialist to bring the following:

• High School diploma or equivalent
• 1-2 years of experience in a customer service setting
• Previous help desk experience is helpful, but not required.
• Proficient in Microsoft - Word, Excel, PowerPoint, Outlook
• Must be an effective communicator- clear and professional exchange with an ability to understand verbal cues.

PHYSICAL REQUIREMENTS

• Ability to remain at your workstation for extended periods of time
• Work in an open call center environment
• Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

TRAVEL REQUIREMENTS

• None

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.