Guest Experience Specialist

Overview
Our Guest Experience Specialists are at the heart of the Nester Finn guest journey. This versatile role is ideal for individuals who enjoy engaging with guests, creatively solving problems, and delivering exceptional service. At Nester Finn, guest satisfaction is paramount, and our Guest Experience Specialists play a vital role in creating memorable stays. If you’re excited by a fast-paced, evolving environment focused on outstanding guest experiences, we’d love to hear from you.

The Opportunity

• Represent Nester Finn at the front desk, working alongside your team to create a warm, memorable first impression for guests, visitors, and partners alike.
• Support guests throughout the Nester Finn experience, helping them make the most of their stay through in-person engagement and intuitive self-service options.
• Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Deliver exceptional, professional service across all guest interactions, owning issues through to resolution and accommodating guest requests whenever possible.
• Help maintain clean, organized, and functional guest-facing and back-of-house areas, creating a positive experience for both guests and team members.
• Provide flexible, day-to-day support to the back-of-house team as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance issues; support multiple Nester Finn properties across the local market as required.
• Assist market leadership with administrative tasks to support smooth day-to-day operations and contribute to continuous improvements in the guest experience.

Who We Look For

• Experience in hotels, restaurants, or other customer-facing hospitality, service, or guest experience roles.
• Personable, service-minded, and positive, with a genuine love for engaging with guests in-person and through digital support channels.
• Strong problem-solving skills with a proactive approach to addressing guest needs and resolving issues.
• Comfortable with technology, including multiple desktop and mobile applications, and strong written communication skills.
• Organized, detail-oriented, and hardworking; able to thrive in a fast-paced environment while working independently or as part of a team.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to remain standing for extended periods and safely lift or carry items up to 40 pounds.
• Proficiency in languages other than English is an asset (French and English are required for all Quebec positions).
• Access to a reliable smartphone for work purposes is required.
• May require travel between properties during a shift; reliable transportation can include biking, walking, public transit, or other methods that allow reasonable travel time between locations.

Job Type: Full-time

Pay: $23.25 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person