Guest Experience Supervisor

This role is for the Minecraft Experience : Villager Rescue, to be located within the American Dream, from October 2026 - April 2026.

POSITION DESCRIPTION:

We are seeking experienced and highly motivated Experience Supervisors with a passion for

video games, live experiences and travel to join our Location Based touring experience. In this

role, you are an operating link for the touring attraction and onsite team, providing leadership

and daily oversight to the local attraction operating team.

In addition to strong skills, we are looking for an individual who understands the importance of delivering every guest an elevated guest experience, inspiring and motivating the Attraction operating team so they share in that commitment.

On site, you will work closely with the Experience Manager & Tech Manager to review and

maintain the operational experience flow. You will support operations and supervise a locally

cast and contracted front of house team, guest service greeters, experience facilitators,

salesclerks, housekeeping, and security.

POSITION RESPONSIBILITIES:

● Oversee day-to-day experience, supervising the front line staff

● Coach and support the daily operating team members in guest engagement policies and

work to deliver a continued hospitality mindset

● Maintain and oversee the daily schedule including breaks and rotations. Ensuring staff

are accurately clocking in and out of their shifts and breaks.

● Work with the Attractions Experience Manager to review and access the daily team's

growing skills.

o Providing feedback to management for suggestions and guidance in coaching and development

o enforcing disciplinary actions as guided for coached actions towards improvement

● Enforce company policies and standards

● Assist in experience operations as needed

● Complete daily reporting logs for submission to the onsite leadership team.

● Any and all duties as assigned.

ADDITIONAL PREFERRED SKILLS AND QUALIFICATIONS:

● 1 to 2 years of team leadership experience, preferably in attraction, theme park, retail or

touring experience environments.

● Comfort with a guest engagement position that will require working irregular hours,

weekends and holidays and the need to be on call to respond to time sensitive matters

when the experience operation requires.

● Understanding of POS (point of sale) systems.

● Ability to work with strong attention to detail and exceptional organizational skills.

● Proven team building skills and comfortable leading and motivating diverse teams.

● Developed verbal and written communication skills with internal and external

stakeholders and with the public.

● Interest in and knowledge of video games and what makes for a fun and socially

engaging game play experience.

● Experience in MS Office or G Suite programs including but not limited to excel

spreadsheets.

SCHEDULING REQUIREMENTS:

This is a part-time/hourly position. Most staff will generally work between 20-28 hours per week.

Weekend and/or evening availability, as well as holiday availability, may be required.

Pay: $22.00 - $24.00 per hour

Work Location: In person