Guest Experience Supervisor - Year Round

Love to ski or snowboard? Want to spend your winter surrounded by stunning BC scenery, great snow, and even better people? At Sasquatch Mountain Resort, we offer more than just a job—we create inclusive experiences, united by adventure and empowered by community. Whether you're chasing powder, building your resume, or discovering life in the mountains, this is your chance to be part of something special.

Located in the Douglas Range of the Fraser Valley—just an hour from Chilliwack and Abbotsford, and two hours from Vancouver—Sasquatch is a hidden gem known for its family-friendly vibe, deep snow, and minimal lift lines. We may be small, but our 37 diverse runs, epic powder bowls, and breathtaking views make a big impact.

Every day here is different. You’ll work across departments, learn what makes a resort run, and grow alongside a supportive, passionate team. Whether it’s your first time away from home, a stop on your journey, or the beginning of a career in the mountains - Sasquatch is where you belong.

Perks of the Job

• Free season pass plus complimentary and discounted lift tickets for friends & family
• Staff discounts on food, gear, rentals, repairs & lessons
• Affordable staff housing with weekly shuttle service to town
• Free access to Tube Park and ski/snowboard lessons (as available)

Job Summary

As part of our leadership team in Guest Experience, you are responsible for overseeing the day-to-day operations of the front desk, ticketing, phones, guest inquiries, and supporting Group and Corporate bookings. You will lead a team that provides welcoming, responsive, and knowledgeable service—both in person and digitally—ensuring every guest has a smooth and positive experience. Supporting our Group Sales program, you will help in coordinating logistics and promoting Sasquatch Mountain Resort as a year-round destination for school trips, corporate outings, special events, and more. You are a front-line leader—problem solving, coordinating across departments, and helping create an inclusive experience, united by adventure and empowered by community.

Job Specifications

• Wage: Based on experience
• Schedule: Full-time, including weekends and holidays
• Skill Level: Supervisor Experience Required
• Reports To: Inside Operations Supervisor

Job Responsibilities

• Supervise and support front-line guest service agents and ticketing staff
• Manage scheduling, training, and day-to-day operations of the Guest Experience team
• Respond to escalated guest concerns and coach staff on conflict resolution
• Ensure accuracy in daily cash outs, sales reports, and ticketing procedures
• Maintain clear internal communication and a clean, welcoming service area
• Promote and grow group sales through direct calls, cold outreach, community partnerships, and cross-selling
• Schedule and coordinate all aspects of group bookings including ticketing, rentals, lessons, tubing, and food services
• Develop and maintain relationships with schools, businesses, and local organizations
• Collaborate with Snow School and Tube Park to create and improve group packages and guest flow
• Provide pre-trip support and onsite hosting for group leaders and participants
• Assist in delivering school orientation presentations and safety briefings
• Create and manage group invoices and follow-up communications, including end-of-season thank-yous
• Track leads, bookings, visits, and revenue in coordination with Sales & Marketing
• Work with the Social Media Coordinator to promote group offerings and events online
• Cross-train with departments such as Retail, Rentals, and Events to support business needs
• Assist in the development of marketing strategies and promotional materials
• Practice safe work procedures
• Maintain a professional and respectable appearance
• Other duties as assigned

Job Requirements

• Minimum 2 years in a customer service or group sales role, with supervisory experience preferred
• Comfortable managing multiple priorities and resolving guest issues
• Proficient with Microsoft Office and booking systems; POS knowledge an asset
• Experience coordinating group activities or logistics (especially in tourism or recreation) is a strong asset
• Must be comfortable communicating via phone, email, and in person
• Strong organizational skills with attention to detail and follow-through
• Willing to work weekends and holidays
• Ability to lift up to 50 lbs and work in winter weather as needed
• Must be adaptable, team-oriented, and ready to support other departments when needed
• Family-oriented mindset and excellent time management skills
• Cross-department support and snow removal is required from all positions at SMR