Guest Lead-Keyholder

136 - Short Pump Town Center - Richmond, VA

Who Are We?

Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local non-profit organizations, to our long-standing partnership with Coprodeli USA, where we've built 20+ schools for impoverished communities in Peru, we are committed to giving back.

Position Overview

Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

What We Offer

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Primary Responsibilities

Consistently delivers an exceptional guest experience

Consistently adheres to Altar'd State's guest service standards

Acts as a positive role model, contributes to a culture of teamwork

Coaches associates on guest interactions, recognizes great performance

Demonstrates accountability and ownership of behaviors and results

Embraces feedback and uses it to drive positive change

Embraces change, leads through conflict and treats others with respect

Maintains a clean and presentable store environment

Assists in the construction of merchandising and window displays

Represents the brand well by adhering to dress and grooming standards

Completes opening/closing procedures as directed by management

Adheres to loss prevention policies and procedures

Participates in walk-throughs, communicates successes and opportunities

Serves as leader on duty as needed

Adheres to organizational Code of Conduct

Qualifications

Must be at least 18 years of age

Previous retail experience preferred

Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022