Guest Relation

Responsible for providing warm, professional, and personalized service to guests throughout their visit. The role focuses on creating a positive guest experience, handling inquiries and requests, and ensuring guest satisfaction.

Key Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Provide information about the venue, services, facilities, and ongoing promotions.
• Handle guest inquiries, requests, and feedback efficiently.
• Build positive relationships with guests and ensure a memorable experience.
• Coordinate with other departments to address guest needs and resolve concerns.
• Follow up on guest feedback and ensure appropriate action is taken.
• Maintain high standards of hospitality, service, and professionalism.
• Support daily operations and special events when required.