Guest Relation Coordinator

We are looking for a Guest Relation Coordinator to ensure smooth and hassle-free movement of guests throughout their travel . The role involves coordinating with guests, drivers, hotels, tour coordinators, suppliers, and internal teams to ensure timely transfers, check-ins, sightseeing, and other package-related services.

Key Responsibilities

• Coordinate and monitor guest movements as per the approved travel itinerary.
• Communicate with guests before and during their journey and provide necessary assistance.
• Coordinate airport/railway station pickups, transfers, hotel check-ins, sightseeing and departures.
• Liaise with drivers, hotels, guides, activity providers and destination partners.
• Track daily guest movements and ensure services are delivered as scheduled.
• Handle guest queries, special requests and service-related issues promptly.
• Escalate emergencies, delays or service issues to the concerned team.
• Maintain accurate guest movement records and daily operational updates.
• Collect guest feedback and report service gaps to the operations team.
• Ensure guests receive a positive and seamless travel experience.

Key Skills

• Excellent communication and interpersonal skills.
• Strong coordination and follow-up abilities.
• Customer-focused and solution-oriented approach.
• Ability to multitask and work under pressure.
• Good knowledge of travel operations and destinations is an advantage.
• Willingness to travel or work at destinations when required.

Experience: 13 years in travel operations, guest relations, tourism or hospitality preferred.