Guest Relation Executive / Associate

Position: Guest Relations Associate / Executive
Company: Thrill Factory (A Unit of Apra Amusement Pvt. Ltd.)
Location: Shivpuri, Rishikesh, Uttarakhand
Department: Guest Relations / Operations

Job Summary

We are looking for a friendly, professional, and customer-oriented Guest Relations Associate / Executive to welcome guests, provide information about our adventure activities, ensure a smooth guest experience, and maintain high standards of customer service at Thrill Factory.

Key Responsibilities

• Welcome and greet guests warmly upon arrival.
• Assist guests with activity information, packages, ticketing, and booking inquiries.
• Handle guest queries, feedback, and complaints professionally.
• Coordinate with the operations, sales, and activity teams to ensure smooth guest service.
• Guide guests regarding activity procedures, safety instructions, and park facilities.
• Maintain guest records, feedback forms, and daily service reports.
• Support guest check-in, registration, and coordination during activities.
• Ensure guest satisfaction and maintain a positive customer experience.
• Assist in resolving guest concerns promptly and courteously.
• Promote available activities, packages, and additional services where appropriate.
• Maintain professional communication with guests in person, over the phone, and through digital channels.

Required Skills & Qualifications

• Graduate in any discipline preferred.
• Good communication and interpersonal skills.
• Customer service or hospitality experience preferred; freshers may also apply.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer queries and complaints calmly.
• Good command of Hindi and English.
• Friendly personality, positive attitude, and a customer-focused approach.
• Willingness to work in shifts, including weekends and holidays.

Key Competencies

• Guest handling and relationship management
• Communication and coordination
• Problem-solving and conflict resolution
• Teamwork and time management
• Professionalism and attention to detail

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person