Guest Relation Executive

Job responsibilities:
Welcome guests during arrival and giving a fond farewell to guest while departure.
Coordinating between the guest and sales team
Providing excellent customer service as per Prestige standards.
Maintaining the reception area well and clean.
Maintain up-to date information on activities in Prestige.
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Collect guest feedback along with his/her likes and dislikes.
Give proper and complete handover to the next shift.
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English language is essential, both written and verbal.
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Ability to understand and carry out oral and written instructions and request clarification when needed.
All other related work assigned to you by your Senior Authorities.