Guest Relation Executive

Role: Guest Relationship Executive

Company Knight Frank (India) Private Limited
Division Facilities & Asset Management Services
Department Facilities & Asset Management Services
Location Mumbai
Job Title Guest Relation Executive
Reporting to Property Manager

Scope

About Knight Frank

Knight Frank LLP is a leading independent, global property consultancy. Headquartered in London, Knight Frank has more than 16,000 people operating from over 384 offices across 51 markets. The Group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit www.knightfrank.com.
Knight Frank India is headquartered in Mumbai and has more than 1,400 experts across Bangalore, Delhi, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential, commercial, retail, hospitality, land & capitals), facilities management and project management. For more information, visit www.knightfrank.co.in

This role is based at Mumbai and reports in to Property Manager.

Responsibilities

• Building and maintaining strong relationships with Residents and key customer
• Ensure Apartment reediness in all aspect before possession /visit
• Managing the complaints of residents
• Ensure upkeep of all FM Custody apartment, sharing the reports on daily basis & draw the attention of team if any deviation observed in any apartment.
• Keep tab on Prepossession/Possession schedule & make the apartment ready for possession.
• Daily coordination with Project team/Contractor/Society FM Team for apartment related complaint.
• Ensure that all the inventory (Possession kit/Chocolate/key pouch/Pen drive/Brochure etc.) always available & inform FM team well in advance if any requirement.
• Smooth Handover the apartment to customer. Ensure all necessary utilities are being given.
• Ensure all the documents record (Possession certificate/possession letter/Parking letter etc.) are maintained well in order.
• Daily updating the customer complaints in helpdesk portal & ensuring reports are being shared.
• Daily coordinating with HK team for cleaning of Unsold Apartment.
• To ensure adherence to company and client policies and SOPs.

Qualification, Experience and Competency

Qualifications/ Education Diploma / Degree in any stream from recognized university by UGC, AICTE, MHRD (Hotel Management preferred).

Career Experience Minimum 4-5 years of experience in a similar role.

Additional Requirements - Local mobility / own conveyance preferred.

Aptitudes/Skills

• Pleasant personality and smiling face.
• Excellent communication skills - English and local language.
• Presentable and well groomed
• Visitor and customer management skills
• Team player
• Proactive approach
• Adaptive and accommodative to the site ambiance, environment and working culture.

IT Proficiency MS Office, Mobile based application, Digital visitor management system.