Guest Relation Executive

Roles and Responsibilities :

• Manage front desk operations, ensuring a smooth check-in/check-out process for guests.
• Provide exceptional guest service by resolving any issues or concerns in a timely and professional manner.
• Develop strong relationships with guests to understand their needs and preferences, providing personalized recommendations for local attractions and services.
• Maintain accurate records of guest interactions, transactions, and feedback to improve overall hotel performance.

Job Requirements :

• 2-4 years of experience in hospitality industry with focus on guest handling or guest relations.
• Strong communication skills with ability to handle diverse customer base effectively.
• Proficiency in using computer systems for efficient record-keeping and reporting purposes.
• Ability to work well under pressure in a fast-paced environment.