Guest Relation Executive

Guest Relations Executive(GRE)

Location- Sarjapur, Bengaluru

Job Summary

We are looking for a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings.

Key Responsibilities

• Welcome and engage walk-in customers and prospects at the project site/experience centre.
• Understand customer requirements, preferences, budget, and property needs.
• Provide project information, including specifications, amenities, location, pricing, and offers.
• Coordinate and conduct project/site visits for prospective customers.
• Support the Sales Team in lead management, follow-ups, and customer conversion.
• Maintain accurate records of walk-ins, leads, site visits, and customer interactions.
• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling.
• Handle customer queries professionally and ensure timely resolution/escalation.
• Maintain a high standard of customer service and project presentation.
• Assist in events, property exhibitions, campaigns, and other marketing activities.
• Prepare daily/weekly reports on walk-ins, site visits, and lead status.

Requirements

• Graduate in any discipline; Sales/Marketing or Hospitality background is preferred.
• 14 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles.
• Excellent communication and interpersonal skills.
• Presentable, customer-focused, and confident personality.
• Good knowledge of MS Office/CRM systems.
• Willingness to work at project sites and weekends/holidays as required