Guest Relation Executive

Job Summary:

We are looking for a well-presented, confident, and customer-focused Guest Relations Executive to represent our high-rise and luxury residential projects. The candidate will be responsible for welcoming prospective customers, managing site visits, providing project information, and ensuring a premium customer experience.

Key Responsibilities:

• Welcome and professionally assist customers visiting the project/site office.
• Handle HNI and premium customers with excellent hospitality and professionalism.
• Explain project features, amenities, specifications, floor plans, and pricing.
• Coordinate and manage site visits and property presentations.
• Understand customer requirements and coordinate with the sales team for further follow-up.
• Maintain visitor and lead records and ensure timely follow-ups.
• Support the sales team in lead conversion and customer engagement.
• Coordinate with sales, CRM, and project teams to ensure smooth customer experience.
• Handle customer queries and provide accurate information.
• Maintain a professional and premium environment at the sales gallery/site office.

Candidate Profile:

• Graduate with excellent communication and interpersonal skills.
• 14 years of experience in real estate, hospitality, luxury retail, aviation, banking, or premium customer service.
• Experience in high-rise/luxury residential projects will be an advantage.
• Pleasant personality with professional grooming and presentation.
• Confident in interacting with HNI and premium customers.
• Strong coordination and follow-up skills.
• Female candidates preferred.