Guest Relation Executive

WE ARE HIRING!

Convention Sales Executive

*Location:* Hyderabad

*Department:* Sales

*Reporting To:* Sr. Sales Manager

*Employment Type:* Full-Time

About the Role:

We are looking for a confident, energetic, and customer-focused *Convention Sales Executive* to join our Sales Team.

The candidate will be responsible for handling event enquiries, making sales calls, following up with prospective clients, maintaining CRM records, conducting venue show rounds for walk-in guests, and assisting clients with their queries.

The ideal candidate should have excellent communication skills, a professional personality, strong follow-up abilities, and an interest in sales, hospitality, and events.

Key Responsibilities:

Sales & Enquiry Handling:

* Handle incoming calls and event enquiries professionally.

* Make outbound calls to prospective clients and leads.

* Understand client requirements and provide suitable venue information.

* Handle enquiries for weddings, receptions, corporate events, social events, conferences, and other functions.

* Explain venue facilities, halls, packages, inclusions, exclusions, and relevant venue policies.

* Coordinate with the Sr. Sales Manager for important and high-value enquiries.

Follow-Ups & Lead Conversion:

* Follow up regularly with all assigned leads and enquiries.

* Follow up on quotations and proposals shared with clients.

* Maintain proper follow-up schedules and ensure no enquiry is missed.

* Record client feedback and requirements during follow-ups.

* Work towards converting enquiries into site visits and confirmed bookings.

* Maintain a professional relationship with prospective and existing clients.

CRM & Data Management:

* Enter all new enquiries into the CRM accurately and promptly.

* Update lead details after every call, meeting, or client interaction.

* Maintain accurate information regarding:

* Client details

* Event date

* Event type

* Number of guests/PAX

* Venue requirement

* Client requirements

* Quotation status

* Follow-up status

* Next follow-up date

* Lead conversion status

* Ensure CRM records are complete and up to date.

Walk-In Guests & Venue Show Rounds:

* Welcome walk-in guests professionally.

* Understand their event requirements.

* Conduct professional venue show rounds.

* Showcase and explain available halls, event spaces, facilities, and amenities.

* Answer client queries during the venue visit.

* Collect complete enquiry details from walk-in guests.

* Update walk-in enquiries in the CRM and conduct timely follow-ups after the visit.

Internal Coordination

* Coordinate with F&B, Operations, Housekeeping, Security, and other departments whenever required.

* Communicate client requirements accurately to the concerned team.

* Ensure all commitments made to clients are in line with management approvals and venue policies.

Meetings & Reporting

* Attend daily, weekly, and monthly sales review meetings.

* Maintain and submit daily/weekly sales reports as required.

* Provide updates on:

* New enquiries

* Calls made

* Follow-ups completed

* Pending follow-ups

* Walk-ins

* Show rounds

* Quotations

* Conversions

* Lost enquiries

* Expected bookings

* Complete tasks and action points assigned by the Sr. Sales Manager.

Daily Responsibilities:

* Check and respond to new enquiries.

* Attend incoming guest/client calls.

* Make outbound sales calls.

* Complete scheduled follow-ups.

* Follow up on quotations and proposals.

* Conduct venue show rounds.

* Handle walk-in guests.

* Attend to client queries on the venue floor.

* Update CRM after every relevant interaction.

* Maintain the daily sales pipeline.

* Coordinate with the Sr. Sales Manager and internal teams.

* Participate in sales review meetings.

Skills Required:

* Excellent communication and interpersonal skills.

* Strong telephone etiquette and client-handling skills.

* Good sales and follow-up skills.

* Ability to build rapport with clients.

* Strong customer service orientation.

* Good negotiation and persuasion skills.

* Basic computer and CRM knowledge.

* Accurate data-entry skills.

* Ability to handle multiple enquiries simultaneously.

* Professional and presentable personality.

* Positive attitude and willingness to learn.

* Ability to work with sales targets and deadlines.

* Strong coordination and teamwork abilities.

Language Requirements

Mandatory:

* *English* Good verbal and written communication

* *Telugu* – Good verbal communication

*Hindi:* Optional / Preferred

Qualification & Experience:

*Qualification:*

Graduate in any discipline. Candidates from Hotel Management, Hospitality, Business Management, Sales, Marketing, or related fields will be preferred.

*Experience:*

1–3 years of experience in any of the following areas is preferred:

* Convention Centre Sales

* Banquet Sales

* Hotel Sales

* Event Sales

* Hospitality Sales

* Corporate Sales

* Customer Relationship Management

* Venue Sales

*Freshers with excellent communication skills and a strong interest in sales may also apply.*

Ideal Candidate

We are looking for someone who is:

Confident and well-spoken

Presentable and professional

Energetic and proactive

Comfortable speaking with clients

Strong in follow-ups

Customer-focused

Target-oriented

Comfortable using CRM systems

Comfortable conducting venue tours

A good team player

Willing to learn and grow in hospitality and event sales