Guest Relation Executive

Job Summary

The Guest Relations Executive will be responsible for creating a welcoming and professional experience for customers, clients, and visitors at the real estate project/site office. The role involves handling customer interactions, coordinating site visits, supporting the sales team, and ensuring a high standard of customer service throughout the visitor's experience.

Responsibilities

• Welcome and professionally greet customers and visitors at the project/site office.
• Handle customer enquiries and provide basic information about the project, amenities, and facilities.
• Coordinate customer appointments and site visits with the sales team.
• Maintain records of customer visits, enquiries, and appointments.
• Direct customers to the appropriate sales personnel based on their requirements.
• Coordinate refreshments and other requirements for customers and guests.
• Assist the sales team during property launches, events, exhibitions, and customer engagement activities.
• Ensure the reception and customer interaction areas are maintained in a professional and presentable manner.
• Handle customer queries courteously and escalate concerns to the concerned department when required.
• Maintain confidentiality, professional communication and strong relationships with customers.
• Perform other duties assigned by the reporting manager or management.