Guest Relation Executive

Role & responsibilities

1. Tour Management & Storytelling

• Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.
• Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).
• Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.
• Provide accurate information about RFCs legacy, famous film shoots, and current productions.
• Share interesting facts and stories that make the tour fun and memorable for guests.

2. Guest Experience & Safety

• Monitor guest feedback through their interaction and take specific issues to management.
• Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.
• Monitor guest behavior and movement during the tour for safety and comfort.
• Announce and reinforce safety guidelinesremain seated while in motion, keep limbs inside the bus, etc.
• Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.
• Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.
• Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.
• Resolve issues such as lost items, ticketing disputes with empathy.

3. Communication & Soft Skills

• Must be fluent in at least two languages (preferably English, Hindi, or Telugu).
• Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests.
• Communicate in a clear, polite, enthusiastic, and guest-friendly tone.
• Respond professionally to guest questions and provide accurate information.
• Promote upselling of food options, merchandise to enhance guest satisfaction.

4. Navigation & Guest Flow

• Ensure timely boarding and deboarding at designated points to avoid delays.
• Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

5. Compliance & Coordination

• Adhere to all defined SOPs and checklists related to tours and guest handling.
• Position oneself effectively for visibility and sound clarity during narration.
• Attend daily briefings and follow instructions from senior management.
• Stay informed on updated tour scripts, newly shot locations, and special events.
• Adhere to dress code and grooming guidelines.

To handle any complaints or unexpected situations with composure.

Preferred candidate profile

• Education: Bachelor degree or diploma in Tourism, Hospitality, Mass Communication, or a related field is a plus.
• Experience: Previous experience in tour guiding, public speaking, customer service, or a related field is highly preferred. Experience in theme parks or entertainment venues is an advantage.
• Language Skills: Excellent command of English and Hindi is essential. Proficiency in additional languages (e.g., Telugu, other regional Indian languages, or international languages) is a significant asset.
• Knowledge: A keen interest in cinema, filmmaking, and general entertainment. Familiarity with Indian culture and tourism is beneficial.