Guest Relation Executive

Role & responsibilities

• Welcome and engage customers visiting the TDI Kundli site.
• Understand the customer's requirement, budget, preferred plot size, and purpose of purchase.
• Conduct professional and informative project and site show-arounds.
• Explain the project's location, connectivity, amenities, development, and available plot options.
• Present relevant plot options based on the customer's requirements.
• Explain pricing, payment plans, booking process, and other applicable details accurately.
• Address customer questions and initial objections in a professional manner.
• Coordinate with the sales team to ensure smooth handling of qualified leads.
• Maintain regular follow-up with customers after site visits.
• Convert site visits into bookings through effective relationship management and sales follow-up.
• Maintain accurate records of customer interactions, visits, requirements, and follow-ups in the CRM/system.
• Coordinate with telecalling, sales, and management teams regarding lead status and customer requirements.
• Ensure every customer receives a professional, hospitable, and memorable site-visit experience.
• Collect customer feedback and share relevant insights with the sales team.

Desired Skills

• Excellent verbal communication and interpersonal skills.
• Confident and pleasant personality.
• Strong customer-handling and relationship-building abilities.
• Good presentation and convincing skills.
• Ability to explain property/project information clearly.
• Sales-oriented and target-driven approach.
• Good follow-up and negotiation skills.
• Comfortable interacting with families, investors, and HNI/prospective and existing customers.
• Basic computer and CRM knowledge.
• Hindi and English communication skills required.
• Willingness to work at the project site and on weekends/holidays as required by the business.

Qualification

• Graduate preferred.

• Candidates from real estate, hospitality, retail, banking, automobile, travel, or customer-facing sales backgrounds are welcome.

• Someone who is residing nearby or can easily commute to Kundli.