Guest Relation Executive

Guest Relations Executive

Time 8.00am to 2200pm ( includes Multiple break hours )

Salary: ₹20,000 per month to start. A salary increase may be considered after the four-month probation period, based on satisfactory performance.

About the Role

We are looking for energetic, friendly, and customer-focused Guest Relations Assistants to join our hospitality team. The successful candidates will play a key role in ensuring every guest enjoys an exceptional experience from arrival to departure.

Key Responsibilities -Guest Arrival & Departure

• Welcome guests with a warm and professional attitude.
• Assist guests with luggage during check-in and check-out.
• Support smooth check-in and check-out procedures.

Guest Experience

• Conduct property tours and village tours for guests.
• Explain resort facilities, activities, and services.
• Coordinate guest requests and special arrangements.
• Ensure high levels of guest satisfaction throughout their stay.

Food & Beverage Coordination

• Present menus and explain available options.
• Coordinate guest orders with the kitchen team.
• Follow up to ensure timely service and guest satisfaction.

Guest Relations

• Handle guest concerns, complaints, and feedback professionally.
• Resolve issues promptly or escalate when required.
• Build positive relationships with guests and encourage repeat visits.

Reviews & Social Media Content

• Request guest reviews on Google and other platforms.
• Capture guest experience photos and videos (with permission).
• Assist in creating content that showcases the resort and guest activities.

Requirements

• Pleasant personality and excellent communication skills.
• Basic English and Malayalam communication skills.
• Strong customer service attitude.
• Ability to work flexible hours, including weekends and holidays.
• Previous hospitality experience is an advantage but not mandatory.
• Smart appearance and professional behavior.

Pay: From ₹20,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kumbalangi, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Customer relationship management: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• tamil (Preferred)

Work Location: In person