Guest Relation Executive

• Welcome guests and provide a warm, professional, and personalized service.
• Assist with guest check-in, check-out, and other Front Office activities when required.
• Handle guest queries, requests, complaints, and feedback professionally.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for guest requirements.
• Monitor guest satisfaction and ensure timely resolution of issues.
• Handle VIP guests, special occasions, and special requests.
• Maintain good communication with guests throughout their stay.
• Promote hotel facilities, services, and activities.
• Maintain proper guest records and Front Office documentation.
• Ensure professional grooming and maintain the standards of the Front Office department. Role & responsibilities

Preferred candidate profile

Perks and benefits