Guest Relation Executive

We are looking for a well-presented, friendly, and customer-focused Guest Relations Executive (GRE) to join our hospitality team in Yercaud.

The ideal candidate should have at least 1 year of experience in a hotel, resort, or hospitality environment and be passionate about providing excellent guest service.

Key Responsibilities

• Welcome and assist guests during check-in and throughout their stay.
• Handle guest queries, requests, feedback, and complaints promptly and professionally.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to meet guest requirements.
• Maintain excellent communication and service standards.
• Assist guests with information about resort facilities, activities, and local attractions.
• Follow up with guests to ensure satisfaction.
• Maintain guest records and communicate relevant information to the concerned departments.
• Support the team in delivering a smooth and memorable guest experience.

Requirements

• Previous experience in guest relations, front office, hotel, resort, or customer service is preferred.
• Excellent verbal communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Good knowledge of Tamil and English; additional languages are an advantage.
• Ability to handle guests calmly and professionally.
• Willingness to work in shifts, weekends, and holidays.
• Freshers with good communication skills may also be considered.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person