Guest Relation Executive

Guest Relations Executive

Smaaash Entertainment Pvt. Ltd.

Location: Madhapur – Hitech City, Hyderabad
Job Type: Full-Time
Experience: 0–2 Years
Salary: ₹18,000–₹20,000 per month

Job Overview

Smaaash Entertainment Pvt. Ltd. is looking for a Guest Relations Executive to join our team at Madhapur, Hitech City, Hyderabad.

The role is responsible for welcoming guests, handling enquiries, providing excellent customer service, and coordinating with F&B, Gaming and Operations teams to ensure a smooth and enjoyable guest experience.

Freshers with strong communication and guest-handling skills are welcome to apply.

Key Responsibilities

• Welcome and assist guests in a professional and courteous manner.
• Handle guest enquiries, requests and basic concerns.
• Provide information about gaming, F&B, packages, activities and venue facilities.
• Ensure a positive and seamless guest experience throughout the visit.
• Coordinate with F&B, Gaming and Operations teams to address guest requirements.
• Support smooth day-to-day venue operations.
• Handle guest feedback and escalate issues to the appropriate team when required.
• Maintain professional grooming and service standards.
• Follow company policies, SOPs and customer service standards.

Candidate Requirements

• 0–2 years of experience in Guest Relations, Customer Service, Hospitality, F&B, Aviation, Retail or Entertainment.
• Freshers with strong communication and customer-handling skills can apply.
• Fluent Telugu communication is mandatory.
• Good communication skills in English and Hindi.
• Strong interpersonal and guest-handling skills.
• Confident, courteous and customer-focused approach.
• Professional grooming and presentation.
• Comfortable working in a fast-paced, customer-facing environment.
• Basic computer knowledge is preferred.

Preferred Experience

Candidates with experience in the following sectors will be preferred:

• Family Entertainment Centres (FEC)
• Gaming and Entertainment
• Hotels and Hospitality
• Restaurants and F&B
• Aviation
• Retail
• Customer Service

Work Schedule

• 6 days working
• 1 rotational weekly off
• Rotational shifts: 11:00 AM–8:00 PM / 12:00 PM–9:00 PM
• Immediate joiners or candidates available within 15 days will be preferred.

Benefits

• Salary: ₹18,000–₹20,000 per month
• Staff food provided
• Career growth opportunities
• Exposure to hospitality, entertainment and guest experience operations

Note: Accommodation is not provided.

How to Apply

Interested candidates can share their updated CV:

WhatsApp: 8369780127
Email: [email protected]

Please mention “Guest Relations Executive – Hyderabad” when sharing your CV.

Only shortlisted candidates will be contacted.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person