Guest Relation Executive

Job Summary
The Guest Relations Executive (GRE) for a restaurant plays a pivotal role in ensuring an exceptional dining experience for all guests. This position involves engaging with customers, addressing their needs, and maintaining a welcoming atmosphere. The GRE will work closely with the restaurant team to uphold service standards and enhance guest satisfaction.

Responsibilities

• Greet guests warmly upon arrival and ensure they feel welcomed and valued.
• Manage reservations and seating arrangements efficiently to optimize guest flow.
• Address guest inquiries, concerns, and feedback promptly and professionally.
• Collaborate with kitchen and service staff to ensure timely food delivery and service quality.
• Monitor dining areas to maintain cleanliness and ambiance throughout the shift.
• Assist in training new staff on guest interaction protocols and service standards.
• Promote special events, menu items, and promotions to enhance guest engagement.
• Maintain knowledge of menu offerings, including ingredients, preparation methods, and potential allergens.

Skills

• Excellent communication skills with a friendly demeanor.
• Strong interpersonal skills to build rapport with guests and team members.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills to address guest concerns effectively.
• Basic knowledge of food safety practices is preferred.
• Previous experience in customer service or hospitality is a plus but not required.
• Flexibility to work various shifts, including evenings and weekends as needed. Join our team as a Guest Relations Executive and contribute to creating memorable dining experiences for our guests!

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid sick time
• Paid time off

Work Location: In person