Guest Relation Executive

Role & responsibilities

Guest Relations Executive

Department: Guest Relations Executive
Industry: Real Estate
Experience: 0-2 years
Qualification: Any Graduate (Any Degree (Hospitality background preferred)
Location: Navi Mumbai

Job Summary

We are looking for a Guest Relations Executive to create a welcoming and exceptional experience for customers visiting our real estate project sites.

The role involves welcoming and assisting customers, coordinating site visits, managing hospitality requirements, supporting the Sales team, and ensuring that every customer receives professional and personalized attention throughout their visit.

Key Responsibilities

• Welcome and greet customers professionally at the project site.
• Coordinate and manage scheduled customer site visits.
• Confirm appointments and communicate visit details, location, and necessary information.
• Assist customers with basic project-related information and coordinate with the Sales team for further assistance.
• Ensure customers are comfortable by arranging seating, refreshments, and other hospitality requirements.
• Guide customers during their site visit and ensure a smooth overall experience.
• Handle walk-in customers and connect them with the appropriate Sales representative.
• Coordinate with Sales, CRM, Telemarketing, Security, Housekeeping, and other support teams.
• Ensure the site office and customer areas are clean, organized, and presentable.
• Maintain a professional and customer-friendly environment at the site.
• Record customer visit details, feedback, and outcomes in Salesforce/CRM.
• Ensure accurate and timely updates of customer information for sales follow-up.
• Handle customer queries professionally and escalate issues to the concerned team when required.
• Manage multiple customers effectively during peak visiting hours.

Required Skills

• Excellent communication and interpersonal skills
• Strong customer service and hospitality skills
• Pleasant personality with professional grooming
• Customer-first attitude
• Good coordination and organizational skills
• Ability to handle customers patiently and professionally
• Basic knowledge of CRM/Salesforce preferred
• Basic understanding of real estate projects is an added advantage
• Ability to work in a fast-paced environment

Preferred candidate profile

Candidates with experience in Guest Relations, Customer Experience, Front Office, Hospitality, Reception, Customer Service, Sales Support, or Real Estate are preferred.

The ideal candidate should be well-groomed, confident, approachable, courteous, and comfortable interacting with customers from diverse backgrounds.

Key Performance Areas

• Customer satisfaction and guest experience
• Quality of customer interaction
• Timely coordination of site visits
• Site readiness and presentation
• Accuracy of CRM/Salesforce updates
• Effective coordination with Sales and support teams