Guest Relation Executive

Key Responsibilities

• Warm Welcome & Seating: Promptly and professionally greet, welcome, and seat arriving diners.
• Reservation Management: Maintain and optimize the restaurant reservation system to maximize table turns and covers.
• Guest Recognition & Rapport: Build personal connections with regulars and first-time guests, track preferences, and welcome VIPs.
• Feedback & Complaint Resolution: Monitor table satisfaction during and after meals, handle immediate complaints, and escalate severe issues to the restaurant manager.
• Sales & Upselling: Promote daily specials, signature dishes, and beverage pairings, and support waitstaff with special requests.
• Cross-Department Coordination: Liaise with the kitchen, and service staff regarding dietary restrictions, large parties, or special celebrations.

Required Skills & Qualifications

• Education: High school diploma minimum; a degree or diploma in Hotel Management, Hospitality, or F&B Service is preferred.
• Experience: 1 to 2 years of customer-facing experience in hospitality, fine dining, or hotel guest relations.
• Interpersonal Skills: Exceptional communication, active listening, empathy, and a calm, polite demeanor under pressure.
• Flexibility: Ability to work in weekends, and holidays when dining traffic peaks.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Work Location: In person