Guest Relation Executive

Customer Support Representative:

Job Summary:

The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a

welcoming and efficient environment for customers and guests. They serve as the initial point of

contact, ensuring smooth daily operations and a positive experience for all visitors. This position

requires excellent interpersonal skills and adaptability in a dynamic coworking environment.

Key Responsibilities:

Customer and Guest Engagement:

● Warmly welcome customers, guests, and visitors as they enter the space.

● Provide information about services and amenities

● Foster a sense of community by facilitating introductions and connections among

clients.

● Collect and share feedback from customers to improve their experience.

Reception and Communication:

● Answer phone calls and emails professionally and promptly.

● Maintain clear and effective communication channels with clients and

coworkers.

● Coordinate and maintain strong relationships with external vendors to ensure

timely delivery of services and resolve any vendor-related issues promptly.

Access and Security:

● Ensure secure access to the premises through key cards or access codes.

● Monitor entry and exit to maintain a safe and secure environment.

● Assist in handling access issues and addressing security concerns.

Space Management:

● Manage reservations for meeting rooms, workstations, and private offices.

● Oversee the allocation of workspace, ensuring a smooth check-in and check-out

process.

● Maintain an organised and clean reception area and common spaces.

Administrative Support:

● Assist with administrative tasks, including mail and package handling,

photocopying, and document

management.

● Manage client-related administrative tasks, such as billing inquiries and clientship

renewals.

● Keep records of the space usage and occupancy.

Technology and Equipment:

● Familiarise clients with technology resources, such as printers, scanners, and

audiovisual equipment.

● Troubleshoot basic technical issues and assist customers with connectivity.

● Ensure all equipment and amenities are in good working order.

Qualifications:

● Previous experience of minimum 1-3 years in customer service, hospitality, or a similar role is

preferred.

● Strong interpersonal and communication skills.

● Ability to multitask and prioritise in a fast-paced environment.

● Positive and professional attitude with a customer-centric approach.

● Flexibility in adapting to changing coworking space dynamics.

● Knowledge of the industry and trends is advantageous.

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person