Guest Relation Executive

Job Title: Guest Relationship Executive

Business Line: Sales

Location: Bengaluru

Reports To: Head of Sales

Key Responsibilities:

1.Welcome all walk-in customers, channel partners, and guests in a professional and courteous manner.

2.Register all walk-ins and enquiries in the CRM/ERP system with complete and accurate information.

3.Coordinate site visits and assign customers to the respective Sales Executive.

4.Ensure customer site visit is recorded before initiating the site visit.

5.Maintain the reception area, experience center, and marketing displays in a clean and presentable condition.

6.Coordinate with the sales team to ensure a smooth customer handover.

7.Track daily walk-ins, site visits, and customer feedback.

8.Answer customer enquiries and provide basic project information.

9.Coordinate with housekeeping and administration to ensure site readiness.

10.Maintain visitor registers and daily site reports.

11.Support event management, project launches, and customer engagement activities.

12.Ensure all customer documents and records are maintained confidentially.

Skills

MS offcieCommunication Skills