Guest Relation Executive

Key Responsibilities:

• Welcome and greet guests, members, and visitors professionally.
• Handle front-desk activities and provide information about centre facilities and services.
• Manage guest queries, appointments, registrations, and feedback.
• Coordinate with trainers, therapists, and centre staff to ensure smooth guest experience.
• Handle calls, WhatsApp messages, and routine customer communication.
• Maintain visitor and member records accurately.
• Address guest concerns and coordinate with the relevant team for timely resolution.
• Support daily centre operations and maintain a professional reception environment.
• Coordinate appointments, schedules, and follow-ups with members.
• Assist in member engagement and retention activities.
• Maintain high standards of hospitality, grooming, and customer service.