Guest Relation Executive

Job Description – Guest Relations Executive

Position: Guest Relations Executive
Industry: Hospitality / Hotel / Restaurant
Experience: 1–3 Years
Job Type: Full-Time
Location: As per company requirement

Job Summary

We are looking for a friendly, professional, and customer-focused Guest Relations Executive to ensure an excellent guest experience. The candidate will be responsible for welcoming guests, understanding their requirements, resolving concerns, and maintaining strong guest relationships.

Key Responsibilities

• Welcome and greet guests warmly and professionally.
• Handle guest inquiries, requests, and feedback promptly.
• Assist guests with reservations, seating, check-in/check-out, or other requirements as applicable.
• Ensure a smooth and pleasant guest experience throughout their visit.
• Coordinate with Front Office, Restaurant, Housekeeping, Kitchen, and other departments.
• Handle guest complaints professionally and provide suitable solutions.
• Maintain records of guest feedback, preferences, and complaints.
• Follow up with guests to ensure satisfaction.
• Promote restaurant/hotel services, offers, and facilities.
• Maintain a professional appearance and positive attitude at all times.
• Ensure company hospitality and service standards are followed.
• Support management in maintaining high customer satisfaction and repeat business.

Requirements

• Graduate / Diploma in Hospitality or a related field preferred.
• 1–3 years of experience in Guest Relations, Front Office, Restaurant, Hotel, or Hospitality.
• Excellent communication and interpersonal skills.
• Pleasant personality with a customer-service mindset.
• Good problem-solving and complaint-handling skills.
• Basic knowledge of MS Office and hospitality software is an advantage.
• Ability to work in shifts, weekends, and holidays.
• Good English and Hindi communication skills; additional languages are an advantage.

Key Skills

Guest Handling | Customer Service | Communication | Complaint Resolution | Hospitality | Front Office Operations | Relationship Management | Team Coordination | Grooming | Problem Solving

Ideal Candidate

A confident, well-groomed, and approachable individual who enjoys interacting with people and can create a positive and memorable experience for every guest.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person