Guest Relation Executive

1. Client Interaction: Welcome clients, visitors, and prospective buyers professionally.
2. Customer Service: Address customer queries, complaints, and concerns promptly.
3. Property Visits: Coordinate site visits, property tours, and client appointments.
4. Lead Management: Record prospective customer details and forward leads to the sales team.
5. Client Coordination: Coordinate between customers, sales teams, CRM teams, and management.
6. Documentation Support: Assist clients with property-related documents and required formalities.
7. Follow-up: Follow up with prospective buyers regarding property visits, enquiries, and feedback.
8. Customer Feedback: Collect feedback from clients and suggest improvements in service quality.
9. Relationship Management: Maintain positive relationships with existing customers and prospective buyers.
10. Event Coordination: Assist in organising property launches, exhibitions, and promotional events.
11. Complaint Resolution: Coordinate with relevant departments to resolve customer issues.
12. Record Maintenance: Maintain visitor registers, enquiry records, appointment schedules, and customer databases.
13. Site Management: Ensure the reception area and customer-facing spaces are organised and presentable.
14. Sales Support: Support the sales team in improving customer experience and facilitating property transactions.
15. Professional Communication: Handle phone calls, emails, and client communications professionally.

Contact :9342754981