Guest Relation Executive

Job Brief:
We are seeking young, charming, energetic and dynamic presentable professional with 3 to 5 yrs of experience with good English, who works at the front desk and is responsible for guest satisfaction and customer service who has worked in Restaurants or real estate's companies.
Their responsibilities include:

• Greeting guests: Welcoming guests upon arrival and reviewing arrival lists
• Directing: Directing Clients to their Concerned Department ( Existing Clients to CRM Dept, New Clients to Sales Team)
• Providing information: Sharing information about the Project
• Managing guest concerns: Handling guest feedback and inquiries, and investigating issues to resolve them
• Assisting with check-in and check-out: Helping guests with the check-in and check-out processes
• Managing special events: Carrying out special events for the Project
• Completing pre-registration: Handling pre-registration formalities for VIP guests
• Allocating Concerned Dept: Assisting Clients based on their preferences & requirements
• Collecting feedback: Collecting guest feedback forms
• Providing service recovery: Taking steps to recover service if needed

Preferable Candidates: Real Estate Experience only

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person