Guest Relation Executive

Patient Welcome & Orientation

• Greet arriving patients and visitors at the helpdesk, emergency, or out-patient department (OPD) with courtesy.
• Guide patients through registration, admission, and discharge processes.
• Familiarize patients and attendants with hospital facilities, room categories, visiting hours, and safety protocols.

Communication & Liaison

• Act as a single point of contact for patient queries, grievances, and special requests.
• Coordinate smoothly with clinical teams, nursing staff, billing, and housekeeping to clear service delays.
• Conduct regular ward rounds and courtesy visits to admitted patients to check on their comfort and satisfaction.

Complaint & Conflict Resolution

• Listen actively and empathetically to upset patients or family members.
• Handle service-related grievances on the spot or escalate complex administrative/clinical issues to the Floor Manager or HoD.
• Maintain a daily feedback and complaint logbook in the CRM software.

Feedback & Process Improvement

• Collect real-time or digital patient feedback forms during and after their stay.
• Analyze recurring pain points (e.g., waiting times, billing queries, room cleanliness) and report them to management to improve hospital operations.

Pay: ₹21,000.00 - ₹32,000.00 per month

Work Location: In person