Guest Relation Executive

Relations Executive

Department: Front Office / Guest Relations Industry: Hospitality / Hotels / Resorts Reports To: Front Office Manager / Guest Relations Manager

Job Summary

A Guest Relations Executive is responsible for ensuring excellent guest satisfaction by providing a warm welcome, personalized service, and professional assistance throughout the guest’s stay. The role involves handling guest inquiries, resolving complaints, coordinating with different departments, and maintaining high standards of hospitality.

Key Responsibilities

Welcome guests warmly and ensure a smooth check-in and check-out experience. Build positive relationships with guests and provide personalized attention. Assist guests with inquiries, requests, reservations, and special arrangements. Handle guest complaints professionally and ensure timely resolution. Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to meet guest needs. Follow up with guests to ensure satisfaction throughout their stay. Maintain accurate guest records, preferences, feedback, and special requests. Assist VIP guests and coordinate special occasions or celebrations. Collect guest feedback and identify opportunities to improve service quality. Maintain professional communication and a high standard of grooming. Promote hotel facilities, services, and available packages when appropriate. Ensure compliance with hotel policies, safety procedures, and service standards.

Required Qualifications

Degree or diploma in Hospitality Management, Hotel Management, or a related field. Previous experience in guest relations, front office, or customer service is preferred. Freshers with good communication skills may also be considered.

Required Skills

Excellent verbal and written communication skills. Strong interpersonal and customer-service skills. Good problem-solving and complaint-handling abilities. Pleasant personality and professional appearance. Patience, empathy, and attention to detail. Ability to multitask and work under pressure. Basic computer knowledge and familiarity with hotel management systems. Fluency in English; additional languages are an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person