Guest Relation Executive

Job Purpose
To provide a professional, warm and personalized experience to all important visitors, parents, prospective students, VIPs and external stakeholders, while coordinating end-to-end hospitality arrangements at the university.

Key Responsibilities

• Manage parent hospitality during admissions, campus visits, counselling, open houses and other parent interactions.
• Welcome and personally attend to VIPs, industry professionals, corporate leaders, CEOs, celebrities, dignitaries, academic leaders, parents and other high-profile visitors.
• Serve as the primary point of contact for important guests throughout their visit.
• Coordinate with the Admissions team to ensure prospective parents and students receive a smooth and welcoming experience.
• Coordinate tea, coffee, refreshments, meals and other food arrangements for guests.
• Ensure meeting rooms, guest areas and hospitality arrangements are ready before scheduled visits.
• Escort and guide guests to meeting rooms, offices, event venues and other campus facilities.
• Coordinate with Security, Administration, Admissions, Housekeeping, Cafeteria/F&B, Transport and IT/AV for guest requirements.
• Review the daily schedule of important visitors and proactively ensure all arrangements are in place.
• Coordinate hospitality arrangements for conferences, seminars, workshops, meetings and university events.
• Handle requirements with discretion and confidentiality.
• Respond promptly to guest requests and ensure issues are resolved.
• Maintain appropriate records of important visits and hospitality arrangements as required.
• Ensure high standards of professional grooming, etiquette, cleanliness and hospitality at all times.
• Collect feedback from important guests/parents where required and identify opportunities to improve the visitor experience.
• Support management during special events, institutional visits, industry interactions and important delegations.
• Maintain strong working relationships with internal departments and ensure timely completion of guest-related requirements.

Candidate Profile

• Graduate; Hotel Management/Hospitality qualification preferred.
• 35 years of experience in Guest Relations, Front Office or Guest Services, preferably in a reputed 4-star/5-star hotel.
• Excellent English communication and interpersonal skills.
• Well-groomed, confident, courteous and highly service oriented.
• Strong coordination, multitasking and problem-solving abilities.
• Good knowledge of professional hospitality and guest-service etiquette.
• Ability to interact confidently with senior executives, parents, VIPs, celebrities and industry leaders.

Ability to work flexible hours during important university events and special programmes